Contact Us

Contact Us

We'd like to hear from you! If you have comments or questions, please send an e-mail our way. We will respond to you within 24 business-hours. If you submitted an email after 5:00 pm PST, response will be the following business day. Please be sure to include your e-mail address or daytime phone number.

To ensure confidentiality, please do not include account information, requests for transactions or changes to your account. For transactions or specific account information, please log on to MetroNet, our online banking platform or call the Phone Branch during regular business hours at 619.297.4835. Thank you.


General Inquiry or submit a suggestion:

If you do not have an email service, please use this form: Contact Us


Secure Email:

Secure/Encrypted Email: Log on to Online Banking on the homepage, click 'Support' on the upper right of the screen and click 'Email Us' to access the secure email platform.


Phone Branch
Monday - Friday: 8 am - 5 pm
(Local) 619-297-4835
(Toll Free) 888-907-3628


24-hour automated phone service
(Local) 619-291-7101
(Toll Free) 800-829-1919

Check Card Activation:


Check Card Lost or Stolen:

During business hours (refer to Call Center hours above)

Non-business hours including weekends

VISA Credit Card Activation:


VISA Credit Card Lost or Stolen:


VISA Payment Address:

P.O. Box 10309
Des Moines, IA 50306-0309

CO-OP Shared Branch & ATMs:

For a list of local branches, click here.
888-748-3266 (888-SITE-CO-OP) 

Mailing Address:

P.O. Box 719099
San Diego, CA 92171-9099

Physical Address:

9212 Balboa Avenue
San Diego, CA 92123

Transit/ABA Routing:


In Person:

Branch locations and hours of operation