These are the alerts METRO is currently aware of and important to communicate to the membership. We're committed to protecting you and your account information from unauthorized users. If you received an email similar to the ones described below, please notify METRO with a copy of the email to firstname.lastname@example.org and delete the original immediately.
(April 23, 2014) - METRO cardholders may be receiving automated calls from 317-807-6443 or text messages from 444111 claiming that their cards were suspended and to press 1 to reactivate. Cardholders are also asked to provide card numbers. PLEASE DO NOT RESPOND OR PROVIDED ANY REQUESTED INFORMATION. These calls or text messages did not originate with San Diego Metropolitan Credit Union.
Security researchers recently announced a discovery of a new vulnerability named Heartbleed. This vulnerability affects secured websites that use OpenSSL as an encryption method and can allow attackers to gain access to servers in order to obtain user passwords, logins and other related information.
The security and protection of your personal information is our top priority. METRO has taken steps to evaluate all member systems and is working with affiliated partners to identify any systems that may be impacted.
Additional information on the Heartbleed Bug is available by visiting www.heartbleed.com. CVE 2014-0160 is the official reference to this bug. CVE (Common Vulnerabilities and Exposures) is the Standard for Information Security Vulnerability Names maintained by MITRE.
Consumers Targeted by Vishing Scam Should Call Agency's Hotline
ALEXANDRIA, Va. (Jan. 21, 2014) - The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a "vishing" scheme, that is using the agency's name in an attempt to obtain personal financial information.
Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.
Anyone contacted by this so-called "vishing" scheme should immediately contact NCUA's Consumer Assistance Center Hotline at 800-755-1030 or by email at email@example.com to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern.
NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature.
NCUA urges consumers to never verify or release personal financial information to unknown callers.