If you are experiencing difficulties with MetroNet, our online banking platform, please look at the information below. These are the most common issues that may hinder access or is incompatible with the security measures of online banking. If you encounter difficulties, please contact our Phone Center during regular business hours (Monday - Friday: 8 am - 5 pm) at 619-297-4835 or (Toll Free) 888-907-3628.
To identify the type and browser version on your PC, please follow the steps below:
HELP will display the version of the browser you are using. Click on OK to exit.
Please report error messages to METRO. To show us the exact error message that you are receiving, display the error message on your screen then press ALT+Print Screen on your computer's keyboard. This will transfer the image to your clipboard. Open your Word Processor and paste the selection. You can save this file and e-mail it to firstname.lastname@example.org for support.
When experiencing an error message, try the following steps before contacting METRO:
After trying this and you continue to receive the error message, please contact METRO.