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Careers

Career Opportunities

At San Diego Metropolitan Credit Union we exhibit the credit union philosophy of People Helping People by providing our members with products and services that help them achieve their financial goals. If you are looking for a career where you can learn, grow, and have fun while helping others, we may have a position for you!

Join Our Team!

San Diego Metropolitan Credit Union is committed to a culture of diversity that reflects the communities in which we live and do business. We strive to encourage professionalism and creativity, and reward our employees with a fair and attractive compensation and benefits package.

San Diego Metropolitan Credit Union is an Equal Opportunity Employer.

You can e-mail your resume to employment@sdmcu.org.

JOB TITLESTATUSLOCATION 
Phone Branch Representative IFull-TimeCorporateApply Now
Loan RepresentativeFull-TimeCorporateApply Now
Loan Officer IFull-TimeCorporateApply Now
Teller IIPart-TimeEl CajonApply Now
Assistant Branch ManagerFull-TimeEl CajonApply Now
TellerPart-TimeEl CajonApply Now
TellerPart-TimeChula VistaApply Now
Helpdesk TechnicianFull-TimeCorporateApply Now
Teller IIPart-TimeMetro (Downtown)Apply Now

 

 

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Phone Branch Representative I, Kearny Mesa

The Phone Branch Representative I will handle all incoming calls and service requests directed to the Phone Branch.  Open new accounts, handle member inquiries/transactions, account/loan maintenance and research requests.  Provide accurate information, research and resolve members’ problems, and determine member needs while proactively cross selling Credit Union products and services in a professional, courteous and efficient manner. Remain current on all laws, rules and regulations including BSA and CIP programs.

The Phone Branch Representative I position has the following requirements:

1. High school diploma or equivalent.
2. Must possess professional written and verbal communication skills, including excellent telephone and e-mail etiquette including listening skills.
3. Proficiency with on-line data processing system and Microsoft Office Products. General working knowledge of the internet including online banking/mobile banking is required. 
4. Excellent interpersonal and collaborative skills and the ability to develop and maintain positive working relationships are essential.
5. Must possess a high degree of organizational skills and the ability to handle multiple projects and deadlines.  Ability to work independently and be self-motivated.
6. Minimum of one year of teller and new accounts experience required with demonstrated member service and sales skills. Call center experience a plus.
7. Must possess the ability to professionally represent the Credit Union and conduct business via the telephone with clear enunciation in English.  Bilingual English/Spanish speaking a plus.

 

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Assistant Branch Manager, El Cajon

The Assistant Branch Manager is responsible for efficiently supervising the daily operations of his/her business unit in addition to assuming the responsibilities of the Manager during his/her absence. The Assistant Branch Manager is also charged with motivating the staff to achieve branch goals. This position will also remain current on all laws, rules, and regulations including BSA and CIP programs.      

The Assistant Branch Manager will have the following job responsibilities:

1. Assume the responsibilities of the Manager during his/her absence.
2. Provide leadership and function as a working supervisor for teller and new account personnel.
3. Responsible for implementing company policies and procedures in relation to teller and new account operations. Remain current on all laws, rules, regulations, policies and procedures pertaining to loans, savings BSA and CIP programs.
4. Train and develop tellers and new accounts personnel to maintain proper member relations.
5. Responsible for teller maintenance of required cash limitations, minimal branch and teller cash differences as well as limited teller and new account procedural errors.
6. Responsible for monthly alarm tests, audits and certifications to ensure minimal branch audit exceptions.
7. Plan, organize and assign the daily workflow of the teller and new account area via lunch schedules, controlling absenteeism, pro-active problem resolution, etc.  
8. Ensure acceptable Shoppers Survey scores are maintained or exceeded by monitoring the quality of member service and sales performance.
9. Assist in the responsibility for counseling, performance evaluations, training, motivation and discipline of branch personnel.
10. Establish weekly staff meetings and product knowledge workshops.
11. Perform other duties as may be assigned. 


The requirements for the Assistant Branch Manager include:

1. High School diploma or equivalent.
2. Minimum of three years supervisory experience in a financial institution.
3. Two years of experience working with savings and checking accounts with an emphasis in consumer lending.
4. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
5. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
6. Proficiency with Microsoft Office Products, on-line computer system, and 10 key adding machines.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.  

 

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Teller II (32 Hours), Floater

The Teller II will perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.  Availability to work and relocate as needed within multiple locations in any given day.


The Teller II will have the following job responsibilities:
 1. Maintain and balance a cash drawer daily.
 2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
 3. Process stop payments.
 4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
 5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
 6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
 7. Promote and cross-sell Credit Union products and services.
 8. Issue and encode ATM cards.
 9. Sell Traveler’s Cheques and maintain individual inventory log.
 10. Prepare payroll deduction forms and net check/ACH requests.
 11. Ensure compliance with all processes pertaining to BSA and CIP programs.
 12. Meet established referral goals based on hours worked.
 13. Other duties as may be assigned.


 The requirements for the Teller II include:

1. High school diploma or equivalent.
 2. Minimum of one year of teller experience.
 3. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
 4. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
 5. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
 6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
 7. Minimum of six months of sales/referral experience

 

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Loan Representative I, Kearny Mesa

The Loan Representative I will provide quality service when communicating with members.  Under general supervision, gather and process the necessary loan documents for direct and indirect consumer loans and obtain a loan decision.  Review loan file for accuracy and correspond with the members on the status of the loan.  Prepare loan package for disbursement of loan proceeds.  Ensure applicant information is current in all applicable computer systems.  Meet disclosure timelines and loan conditions according to policies and regulations.

The requirements for the Loan Representative I include:
1. High school diploma or equivalent.
2. Minimum of one year of experience in a branch platform experience (new accounts) with six months of loan processing experience. 
3. May be required to work after normal business hours and on weekends. 
4. General knowledge of Federal and State regulations as they pertain to lending is a plus.
5. Professional written and verbal communication skills including telephone etiquette.
6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
7. Attention to detail is essential.
8. Proficiency with operating general office equipment (including copier, fax machine, scanner), as well as proficiency with Microsoft Office products (e.g., Word, Excel, etc.).
9. Working knowledge of computers and ability to learn new systems. 

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Loan Officer I, Kearny Mesa

The Loan Officer I will within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for members seeking loans (indirect and direct).  Review loan applications to insure completeness and accuracy of information.  Develop information and stipulations to process loan applications such as verification of income and credit reports.  Prepare appropriate documentation and related forms for submittal to Lending Manager/Credit Manager.  Employees assigned to this level job will normally process highly routine loans with questionable matters referred to the manager or more senior loan officer.

The Loan Officer I will have the following job responsibilities:

• Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for members seeking loans.

• Review all applications to insure completeness and accuracy of information. Inform branch personnel, members and/or dealers of loan requirements and matters affecting the granting of loans.

• Set stipulations for loan applications accordingly to achieve sound lending decision.

• Provide recommendations, written or verbal, to Lending Manager and/or VP of Lending with regard to credit applications outside individual loan officer authority.

• Assist branch personnel in facilitating the closing and disbursement of loans insuring that guidelines and stipulations are met. 

• Remain current on lending regulations and guideline as they pertain to consumer lending. 

• Prepare reports as requested by management.

• Maintain effective working relationship with staff

• Register with the Nationwide Mortgage Licensing System and Registry (NMLS).  Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis. 
• All other duties assigned.

 

The requirements for the Loan Officer I position include:
• High school diplomas or equivalent

• Minimum of one year of consumer loan underwriting or two years of loan processing experience. 

• Strong analytical ability.

• Ability to handle multiple tasks and duties simultaneously.

• Considerable knowledge and understanding of regulations and laws as they pertain to lending.

• Proficiency with 10-key, calculator, Microsoft Office, and loan calculations.

• Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.

 

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Teller II (25 Hours), El Cajon

The Teller II will perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

The Teller II will have the following job responsibilities:
1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Sell Traveler’s Cheques and maintain individual inventory log.
10. Prepare payroll deduction forms and net check/ACH requests.
11. Ensure compliance with all processes pertaining to BSA and CIP programs.
12. Meet established referral goals based on hours worked.
13. Other duties as may be assigned.


The requirements for the Teller II include:

1. High school diploma or equivalent.
2. Minimum of one year of teller experience.
3. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
4. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
5. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
7. Minimum of six months of sales/referral experience

 

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Teller I or II (24 Hours), Chula Vista

The Teller will perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

The requirements for the Teller position include:
1. High school diploma or equivalent.
2. Minimum of six month of cash handling experience in a customer service environment.
3. Proficiency with 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
4. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.

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Helpdesk Technician

The Helpdesk Technician will provide first-level remote support to resolve end-user issues and assist in supporting and maintaining in-house technology systems and equipment.  Perform, monitor, and report on day-to-day data center host operations. Perform the installation and modifications of support hardware and software installs, as needed.  Work with outside technical resources and vendors for installations and problem resolution.

The requirements for the Helpdesk Technician position include:
1. High school diploma or equivalent.
2. Understanding of PC hardware and operating systems software.
3. Understanding of application software and methods to adapt software to users’ needs (including but not limited to Microsoft and other desktop applications).
4. Microsoft Certified Professional, A+ certification, or demonstrable skills in Operation/PC support.
5. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
6. May be required to work evenings or weekends.
7. The ability to lift and carry equipment up to 50 pounds in weight.

 

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Teller II (Part-Time), Metro

The Teller II will perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

The Teller II will have the following job responsibilities:
1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Sell Traveler’s Cheques and maintain individual inventory log.
10. Prepare payroll deduction forms and net check/ACH requests.
11. Ensure compliance with all processes pertaining to BSA and CIP programs.
12. Meet established referral goals based on hours worked.
13. Other duties as may be assigned.


The requirements for the Teller II include:

1. High school diploma or equivalent.
2. Minimum of one year of teller experience.
3. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
4. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
5. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
7. Minimum of six months of sales/referral experience

 

apply now button

 

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