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Careers

Career Opportunities

At San Diego Metropolitan Credit Union we exhibit the credit union philosophy of People Helping People by providing our members with products and services that help them achieve their financial goals. If you are looking for a career where you can learn, grow, and have fun while helping others, we may have a position for you!

Join Our Team!

San Diego Metropolitan Credit Union is committed to a culture of diversity that reflects the communities in which we live and do business. We strive to encourage professionalism and creativity, and reward our employees with a fair and attractive compensation and benefits package.

San Diego Metropolitan Credit Union is an Equal Opportunity Employer.

You can e-mail your resume to employment@sdmcu.org.

JOB TITLESTATUSLOCATION 
Loan Officer IFull-TimeCorporateApply Now
Loan Representative IIFull-TimeCorporateApply Now
Teller IIPart-TimeEl CajonApply Now
Loan Servicer IIPart-TimeCorporateApply Now
Cards & Operations RepresentativePart-TimeCorporateApply Now
Senior Member Service RepresentativeFull-TimeFloaterApply Now
Phone Branch Representative IIFull-TimeCorporateApply Now
TellerPart-TimeEl CajonApply Now
TellerPart-TimeChula VistaApply Now
Helpdesk TechnicianFull-TimeCorporateApply Now
Human Resources SpecialistPart-TimeCorporateApply Now
Teller IIPart-TimeMetro (Downtown)Apply Now

 

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Cards & Operations Representative (30 Hours), Kearny Mesa

The Cards & Operations Representative will under the supervision of the Cards & Operations Supervisor, be responsible for the ongoing support of all functions within the Cards & Operations.  Performs a variety of routine daily, weekly, monthly, and quarterly critical tasks including reviewing reports and preparing correspondence.  All tasks should be completed within the required time-lines. Must be willing to cross-train on other desk duties within the department to support the frontline and to participate in special department projects as needed.


The duties for the Cards & Operations Representative position include:
1. Must keep updated on all laws, rules, regulations, policies and procedures specific to Card & Operations.  Comply with all BSA and CIP programs and legal processes. Ensure compliance with applicable laws, rules and regulations.   (e.g. checking accounts, ATMs, Certificates and Visa)
2. Assist in training existing employees upon desk rotation as well as new hires.
3. Handle the complex member inquiries and complaints to ensure efficient, prompt and courteous response.
4. As needed, assist Supervisor/Sr Representative in the daily operations to provide a high level of member service.
5. Cross-train on the Share Draft desk, Visa/Debit/ATM desk
6. Fill in during the absence of your peers.
7. Assist in developing and recommending new policies and procedures to streamline and improve processes.
8. Other duties as may be assigned.

 

The requirements for the Cards & Operations Representative position include:
1. High School diploma or equivalent
2. One year of related experience in a professional office environment preferred.
3. Excellent collaborative skills and the ability to develop and maintain positive working relationships.
4. Knowledge of regulations pertaining to deposit accounts and consumer loans and the ability to interpret and understand laws and regulations.  Knowledge of and ability to read various credit reports
5. Professional written and verbal communications skills including excellent grammar and telephone etiquette.
6. A high degree of organization and the ability to handle multiple projects and deadlines.  Ability to work independently and be self-motivated.
7. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
8. Proficiency with ten key adding machine/calculator.
9. Proficiency with Microsoft Office Products, and Excel.

 

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Phone Branch Representative II, Kearny Mesa

The Phone Branch Representative II will have the following job responsibilities:

1. Promptly answer all incoming calls in a polite, professional manner while adhering to member identity verification procedures and ensuring member information security at all times. Determine caller’s nature of business and personally assist or when necessary, announce the caller and transfer to the appropriate individual or department.  Comply with SDMCU’s Internal Service Standards when communicating information to other branches/departments.
2. Provide a high level of quality member service using the Phone Branch Shopper Survey model as a guideline.  Answer each call with a “telephone smile.”  Maintain an average Shopper Score of 90% or better at all times.  Be professional, courteous, tactful and a good listener.
3. Strive to meet and exceed all Goals and Objectives set by the Phone Branch Manager.
4. Open accounts for existing members via phone and assist with online new account processing for applications submitted via our website. Act as a source of information for new and existing members who are seeking information about new accounts, modifications to existing accounts or membership qualification. Promote and cross-sell additional Credit Union products and services that fit our member’s needs. .
5. Accept consumer loan applications via phone. Provide accurate information regarding loan products rates and payments to inquiring members/potential members. Conduct thorough interviews with members/potential members while completing loan applications via a web based application platform.  Cross-sell additional loan products and services that fit member needs. Keep up to date and knowledgeable on rates, lending guidelines, policies, procedures and internal marketing promotions.
6. Assist members with set up and navigation of Home Banking, Bill Payment and our mobile App.  Reset/unlock passwords, research and assist with trouble shooting member access issues and other digital banking related requests. 
7. Process members’ account inquiries, transfers, loan payments, copy requests, fee reversals and check orders.  Research account discrepancies, errors and complaints; follow up to the point of resolution or direct to the applicable department for further assistance.   
8. Respond to member secure and unsecure email requests submitted via our website.  Adhere to the E-Mail Response guidelines. Process online address changes, bill payment applications and additional service requests as received according to department standards. 
9. Maintain full knowledge of SDMCU’s services and transaction procedures as required; performing service functions accurately and efficiently. Thoroughly read, understand and keep record of all promotional materials, Metro Bullets, SPI’s and any information provided to you in order to represent the Credit Union in a knowledgeable and professional manner.  Comply with all BSA and CIP programs along with the applicable laws, rules and regulations.
10. Other duties as may be assigned.

 

The requirements for the Phone Branch Representative II include:

1. High School diploma or equivalent.
2. Must possess professional written and verbal communication skills, including excellent telephone and e-mail etiquette including listening skills.
3. Proficiency with on-line data processing system and Microsoft Office Products. General working knowledge of the internet including online banking/mobile banking is required. 
4. Excellent interpersonal and collaborative skills and the ability to develop and maintain positive working relationships are essential.
5. Minimum one year of teller and new accounts experience required with demonstrated member service and sales skills. General knowledge of account functions i.e. (Checks, ACH, Debit/Credit cards etc.) is essential. Call center experience a plus.
6. One year of consumer lending experience required.  Credit Union or comparable financial industry experience preferred. 
7. Must posses the ability to professionally represent the Credit Union and conduct business via the telephone with clear enunciation in English.  Bilingual English/Spanish speaking a plus.

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Senior Member Service Representative, Floater

The Senior Member Service Representative (Floater) will have the following job responsibilities:

1. As needed, assist in various departments/branches by performing a full range of operational and financial transactions such as tellering, opening new accounts, loan interviewing, etc.
2. In the absence of the manager/supervisor, make decisions necessary to ensure the department continues to operate in a smooth and efficient manner.
3. As Loan Officer, approve loans within Credit Union guidelines.
4. Assist staff in the resolution of member’s transactions and procedural related issues.
5. Cross-sell products and services while maintaining a high level of service.
6. Within the branch, provide guidance to new employees regarding proper teller procedures.
7. Ensure compliance with all processes pertaining to BSA and CIP programs.
8. Other duties as may be assigned.

 

The requirements for the Senior Member Service Representative (Floater) include:

1. High school diploma or equivalent plus two years of directly related experience.
2. Thorough knowledge of Credit Union policies, procedures, financial products and services.
3. Thorough knowledge of rules and regulations pertaining to savings and consumer loans.
4. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
5. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
6. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.

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Teller II (32 Hours), Floater

The Teller II will perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.  Availability to work and relocate as needed within multiple locations in any given day.


The Teller II will have the following job responsibilities:
 1. Maintain and balance a cash drawer daily.
 2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
 3. Process stop payments.
 4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
 5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
 6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
 7. Promote and cross-sell Credit Union products and services.
 8. Issue and encode ATM cards.
 9. Sell Traveler’s Cheques and maintain individual inventory log.
 10. Prepare payroll deduction forms and net check/ACH requests.
 11. Ensure compliance with all processes pertaining to BSA and CIP programs.
 12. Meet established referral goals based on hours worked.
 13. Other duties as may be assigned.


 The requirements for the Teller II include:

1. High school diploma or equivalent.
 2. Minimum of one year of teller experience.
 3. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
 4. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
 5. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
 6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
 7. Minimum of six months of sales/referral experience

 

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Loan Representative II, Kearny Mesa

The Loan Representative II will have the following job responsibilities:
1. Prepare loan applications from all delivery channels for underwriting (direct, indirect, call center, in person and telephone requests).
2. Process the documents received for each loan file verifying the accuracy and completeness of each document. Update the data on the computer system upon receipt of documents. 
3. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to member inquiries. 
4. Accept application request for real estate loans and prepare packages of required documents for submission to our mortgage processor.
5. Effectively communicate with the member and contractor/dealers in the capacity of a member advocate. 
6. Responsible for contacting members and maintaining communication throughout the loan process (i.e., loan decision, updates, required documents, etc.) Prepare the necessary notifications to be sent to the member (i.e., adverse action letter, pre-approval notice, etc.)
7. Fund loan packages within required time requirements and in accordance with loan instructions and stipulations. 
8. Keep and ensure compliance with Truth in Lending (RegZ), RESPA, ECOA (RegB), Bank Secrecy Act (BSA), Customer Identification Program (CIP) and other Federal and State lending laws and regulations. 
9. Act as a liaison between the member and the Credit Union’s mortgage processing center.
10.  Process loan modifications and subordinations.
11. Assist with processing drop box transactions.
12. Maintain and balance operator drawer daily.
13. Assist loan servicing as needed.
14. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance.  Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis.
15. Perform other duties as assigned.


The requirements for the Loan Representative II include:
1. High school diploma or equivalent.
2. Minimum of three years of lending experience (retail branch experience a plus). 
3. Strong knowledge of Federal and State of California regulations as they pertain to the Lending Department’s functions.
4. Professional written and verbal communication skills including telephone etiquette.
5. May be required to work after normal business hours and weekends.
6. Attention to detail is essential.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
8. Proficiency with operating general office equipment (including copier, fax machine, scanner), as well as proficiency with Microsoft Office products (e.g., Word, Excel, etc.)
9. Strong working knowledge of computers and ability to learn new systems. 

 

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Loan Officer I, Kearny Mesa

The Loan Officer I will within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for members seeking loans (indirect and direct).  Review loan applications to insure completeness and accuracy of information.  Develop information and stipulations to process loan applications such as verification of income and credit reports.  Prepare appropriate documentation and related forms for submittal to Lending Manager/Credit Manager.  Employees assigned to this level job will normally process highly routine loans with questionable matters referred to the manager or more senior loan officer.

The Loan Officer I will have the following job responsibilities:

• Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for members seeking loans.

• Review all applications to insure completeness and accuracy of information. Inform branch personnel, members and/or dealers of loan requirements and matters affecting the granting of loans.

• Set stipulations for loan applications accordingly to achieve sound lending decision.

• Provide recommendations, written or verbal, to Lending Manager and/or VP of Lending with regard to credit applications outside individual loan officer authority.

• Assist branch personnel in facilitating the closing and disbursement of loans insuring that guidelines and stipulations are met. 

• Remain current on lending regulations and guideline as they pertain to consumer lending. 

• Prepare reports as requested by management.

• Maintain effective working relationship with staff

• Register with the Nationwide Mortgage Licensing System and Registry (NMLS).  Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis. 
• All other duties assigned.

 

The requirements for the Loan Officer I position include:
• High school diplomas or equivalent

• Minimum of one year of consumer loan underwriting or two years of loan processing experience. 

• Strong analytical ability.

• Ability to handle multiple tasks and duties simultaneously.

• Considerable knowledge and understanding of regulations and laws as they pertain to lending.

• Proficiency with 10-key, calculator, Microsoft Office, and loan calculations.

• Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.

 

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Loan Servicer II (20 Hours), Kearny Mesa

The Loan Servicer II will have the following job responsibilities:

1. Perform all loan servicing duties as needed to include processing consumer loans, changes and modifications.
2. File, track and correspond with members regarding insurance claims for GAP, MBP, Debt Cancellation claims and collateral protection and remit weekly/monthly to vendor for GAP and MBP applications.
3. File and track the financial statements (UCC-1) for EE/Solar loans with county and state entities.
4. Monitor and process all DMV paperwork and transactions received via internal branches and indirect dealers.
5. Balance and certify consumer loan general ledgers monthly.
6. Remit timely transmittals to CA Department of Motor Vehicles. 
7. File, track and process payments for skip claims, damage claims and repossession reimbursement claims as assigned by Special Accounts Department.
8. Process modifications, payoffs and payments for consumer loans. 
9. Compile information and generate reports as required.
10. Research moderate loan issues.  Post necessary adjustments and provide loan-servicing assistance to members.
11. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance.  Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis. 
12. Perform other duties as assigned

 

The requirements for the Loan Servicer II include:

1. High school diploma or equivalent.
2. Three years of general office experience.
3. Professional written and verbal communication skills.
4. Minimum of two years knowledge of California Department of Motor Vehicles processes.
5. Minimum one year loan processing experience. 
6. Minimum two years insurance knowledge.
7. Strong problem solving and ability to trouble shoot and research moderate to complex issues. 
8. Knowledge in the area of collections and real estate processing is a plus. 
9. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
10. Proficiency with ten key adding machine, calculator and Microsoft Office Products.
11. Willingness to learn new systems. 

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Teller II (25 Hours), El Cajon

The Teller II will perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

The Teller II will have the following job responsibilities:
1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Sell Traveler’s Cheques and maintain individual inventory log.
10. Prepare payroll deduction forms and net check/ACH requests.
11. Ensure compliance with all processes pertaining to BSA and CIP programs.
12. Meet established referral goals based on hours worked.
13. Other duties as may be assigned.


The requirements for the Teller II include:

1. High school diploma or equivalent.
2. Minimum of one year of teller experience.
3. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
4. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
5. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
7. Minimum of six months of sales/referral experience

 

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Teller I or II (24 Hours), Chula Vista

The Teller II will perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

The Teller II will have the following job responsibilities:
1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Sell Traveler’s Cheques and maintain individual inventory log.
10. Prepare payroll deduction forms and net check/ACH requests.
11. Ensure compliance with all processes pertaining to BSA and CIP programs.
12. Meet established referral goals based on hours worked.
13. Other duties as may be assigned.


The requirements for the Teller II include:

1. High school diploma or equivalent.
2. Minimum of one year of teller experience.
3. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
4. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
5. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
7. Minimum of six months of sales/referral experience

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Helpdesk Technician

The Helpdesk Technician will provide first-level remote support to resolve end-user issues and assist in supporting and maintaining in-house technology systems and equipment.  Perform, monitor, and report on day-to-day data center host operations. Perform the installation and modifications of support hardware and software installs, as needed.  Work with outside technical resources and vendors for installations and problem resolution.

The requirements for the Helpdesk Technician position include:
1. High school diploma or equivalent.
2. Understanding of PC hardware and operating systems software.
3. Understanding of application software and methods to adapt software to users’ needs (including but not limited to Microsoft and other desktop applications).
4. Microsoft Certified Professional, A+ certification, or demonstrable skills in Operation/PC support.
5. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
6. May be required to work evenings or weekends.
7. The ability to lift and carry equipment up to 50 pounds in weight.

 

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Human Resources Specialist, Kearny Mesa

The Human Resources Specialist will have the following job responsibilities:

1. Assist in the hiring process by coordinating job postings on the website, running advertisements, reviewing resumes, and performing telephone interviews, background and reference checks.
2. Process new hire paperwork and conduct orientation to familiarize new employees with company philosophy, policies, procedures, and benefits.
3. Prepare and maintain employee personnel files, records, and information in keeping with all applicable legal requirements.
4. Ensure all personnel documents are scanned weekly and audited to verify the integrity of the records.
5. Develop and maintain professional relationships with colleges and technical schools as a source to generate qualified applicants.
6. Maintain and update department programs and systems including the Human Resources intranet page, Human Resources Information System and the Applicant Tracking System.
7. In conjunction with the Human Resources Administrator, coordinate various employee-related activities including picnic, Spirit Days, etc.
8. Act as backup to the Human Resources Administrator in processing benefits enrollments and terminations.
9. Other projects and duties as may be assigned.

 


The requirements for the Human Resources Specialist include:

1. High school diploma or equivalent with a minimum of three years of work-related experience in a human resource department. SHRM-CP or PHR certification preferred.
2. Working knowledge of Federal and California employment laws.
3. Must possess strong presentation skills as well as professional written and verbal communication skills.
4. Ability to handle sensitive information in a confidential manner.
5. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
6. Proficiency with a variety of software products including Microsoft Office and database programs.
7. Strong attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.

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Teller II (Part-Time), Metro

The Teller II will perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

The Teller II will have the following job responsibilities:
1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Sell Traveler’s Cheques and maintain individual inventory log.
10. Prepare payroll deduction forms and net check/ACH requests.
11. Ensure compliance with all processes pertaining to BSA and CIP programs.
12. Meet established referral goals based on hours worked.
13. Other duties as may be assigned.


The requirements for the Teller II include:

1. High school diploma or equivalent.
2. Minimum of one year of teller experience.
3. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
4. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
5. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
7. Minimum of six months of sales/referral experience

 

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