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Careers

Career Opportunities

At San Diego Metropolitan Credit Union we exhibit the credit union philosophy of People Helping People by providing our members with products and services that help them achieve their financial goals. If you are looking for a career where you can learn, grow, and have fun while helping others, we may have a position for you!

Join Our Team!

San Diego Metropolitan Credit Union is committed to a culture of diversity that reflects the communities in which we live and do business. We strive to encourage professionalism and creativity, and reward our employees with a fair and attractive compensation and benefits package.

San Diego Metropolitan Credit Union is an Equal Opportunity Employer.

You can e-mail your resume to employment@sdmcu.org.

JOB TITLESTATUSLOCATION 
Phone Branch Representative IFull-TimeCorporateApply Now
Human Resources Assistant (20 hours)Part-TimeCorporateApply Now
Loan RepresentativeFull-TimeCorporateApply Now
Loan Officer IFull-TimeCorporateApply Now
Teller IIPart-TimeEl CajonApply Now
Member Service RepresentativePart-TimeChula VistaApply Now
Assistant Branch ManagerFull-TimeEl CajonApply Now
TellerPart-TimeEl CajonApply Now
Teller IIPart-TimeMetro (Downtown)Apply Now
Vice President of MarketingFull-TimeCorporateApply Now

 

 

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Phone Branch Representative I, Kearny Mesa

The Phone Branch Representative I will handle all incoming calls and service requests directed to the Phone Branch.  Open new accounts, handle member inquiries/transactions, account/loan maintenance and research requests.  Provide accurate information, research and resolve members’ problems, and determine member needs while proactively cross selling Credit Union products and services in a professional, courteous and efficient manner. Remain current on all laws, rules and regulations including BSA and CIP programs.

The Phone Branch Representative I position has the following requirements:

1. High school diploma or equivalent.
2. Must possess professional written and verbal communication skills, including excellent telephone and e-mail etiquette including listening skills.
3. Proficiency with on-line data processing system and Microsoft Office Products. General working knowledge of the internet including online banking/mobile banking is required. 
4. Excellent interpersonal and collaborative skills and the ability to develop and maintain positive working relationships are essential.
5. Must possess a high degree of organizational skills and the ability to handle multiple projects and deadlines.  Ability to work independently and be self-motivated.
6. Minimum of one year of teller and new accounts experience required with demonstrated member service and sales skills. Call center experience a plus.
7. Must possess the ability to professionally represent the Credit Union and conduct business via the telephone with clear enunciation in English.  Bilingual English/Spanish speaking a plus.

 

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Assistant Branch Manager, El Cajon

The Assistant Branch Manager is responsible for efficiently supervising the daily operations of his/her business unit in addition to assuming the responsibilities of the Manager during his/her absence. The Assistant Branch Manager is also charged with motivating the staff to achieve branch goals. This position will also remain current on all laws, rules, and regulations including BSA and CIP programs.      

The Assistant Branch Manager will have the following job responsibilities:

1. Assume the responsibilities of the Manager during his/her absence.
2. Provide leadership and function as a working supervisor for teller and new account personnel.
3. Responsible for implementing company policies and procedures in relation to teller and new account operations. Remain current on all laws, rules, regulations, policies and procedures pertaining to loans, savings BSA and CIP programs.
4. Train and develop tellers and new accounts personnel to maintain proper member relations.
5. Responsible for teller maintenance of required cash limitations, minimal branch and teller cash differences as well as limited teller and new account procedural errors.
6. Responsible for monthly alarm tests, audits and certifications to ensure minimal branch audit exceptions.
7. Plan, organize and assign the daily workflow of the teller and new account area via lunch schedules, controlling absenteeism, pro-active problem resolution, etc.  
8. Ensure acceptable Shoppers Survey scores are maintained or exceeded by monitoring the quality of member service and sales performance.
9. Assist in the responsibility for counseling, performance evaluations, training, motivation and discipline of branch personnel.
10. Establish weekly staff meetings and product knowledge workshops.
11. Perform other duties as may be assigned. 


The requirements for the Assistant Branch Manager include:

1. High School diploma or equivalent.
2. Minimum of three years supervisory experience in a financial institution.
3. Two years of experience working with savings and checking accounts with an emphasis in consumer lending.
4. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
5. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
6. Proficiency with Microsoft Office Products, on-line computer system, and 10 key adding machines.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.  

 

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Human Resources Assistant (20 hours/week), Kearny Mesa

The Human Resources Assistant will support the Human Resources Department through a variety of clerical activities including but not limited to recruitment, new employee orientations, responding to employee inquiries, and policy compliance while maintaining the greatest regard for confidentiality. 

The Human Resources Assistant position has the following requirements:

1. High School diploma or equivalent.
2. Ability to maintain the highly confidential nature of the Human Resource function.
3. Two years of work-related experience in an office environment with a minimum of six months of experience in Human Resources.
4. Demonstrated organizational skills with the ability to prioritize and handle multiple tasks simultaneously.
5. General knowledge of personnel administration.
6. Professional verbal communication and presentation skills.
7. Excellent written communication skills including demonstrated accuracy (e.g., grammar, spelling, editing, proofreading) and strong attention to detail.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Proficiency with a variety of software products including Microsoft Office products.

 

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Teller II (32 Hours), Floater

The Teller II will perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.  Availability to work and relocate as needed within multiple locations in any given day.


The Teller II will have the following job responsibilities:
 1. Maintain and balance a cash drawer daily.
 2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
 3. Process stop payments.
 4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
 5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
 6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
 7. Promote and cross-sell Credit Union products and services.
 8. Issue and encode ATM cards.
 9. Sell Traveler’s Cheques and maintain individual inventory log.
 10. Prepare payroll deduction forms and net check/ACH requests.
 11. Ensure compliance with all processes pertaining to BSA and CIP programs.
 12. Meet established referral goals based on hours worked.
 13. Other duties as may be assigned.


 The requirements for the Teller II include:

1. High school diploma or equivalent.
 2. Minimum of one year of teller experience.
 3. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
 4. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
 5. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
 6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
 7. Minimum of six months of sales/referral experience

 

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Loan Representative I, Kearny Mesa

The Loan Representative I will provide quality service when communicating with members.  Under general supervision, gather and process the necessary loan documents for direct and indirect consumer loans and obtain a loan decision.  Review loan file for accuracy and correspond with the members on the status of the loan.  Prepare loan package for disbursement of loan proceeds.  Ensure applicant information is current in all applicable computer systems.  Meet disclosure timelines and loan conditions according to policies and regulations.

The requirements for the Loan Representative I include:
1. High school diploma or equivalent.
2. Minimum of one year of experience in a branch platform experience (new accounts) with six months of loan processing experience. 
3. May be required to work after normal business hours and on weekends. 
4. General knowledge of Federal and State regulations as they pertain to lending is a plus.
5. Professional written and verbal communication skills including telephone etiquette.
6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
7. Attention to detail is essential.
8. Proficiency with operating general office equipment (including copier, fax machine, scanner), as well as proficiency with Microsoft Office products (e.g., Word, Excel, etc.).
9. Working knowledge of computers and ability to learn new systems. 

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Loan Officer I, Kearny Mesa

The Loan Officer I will within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for members seeking loans (indirect and direct).  Review loan applications to insure completeness and accuracy of information.  Develop information and stipulations to process loan applications such as verification of income and credit reports.  Prepare appropriate documentation and related forms for submittal to Lending Manager/Credit Manager.  Employees assigned to this level job will normally process highly routine loans with questionable matters referred to the manager or more senior loan officer.

The Loan Officer I will have the following job responsibilities:

• Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for members seeking loans.

• Review all applications to insure completeness and accuracy of information. Inform branch personnel, members and/or dealers of loan requirements and matters affecting the granting of loans.

• Set stipulations for loan applications accordingly to achieve sound lending decision.

• Provide recommendations, written or verbal, to Lending Manager and/or VP of Lending with regard to credit applications outside individual loan officer authority.

• Assist branch personnel in facilitating the closing and disbursement of loans insuring that guidelines and stipulations are met. 

• Remain current on lending regulations and guideline as they pertain to consumer lending. 

• Prepare reports as requested by management.

• Maintain effective working relationship with staff

• Register with the Nationwide Mortgage Licensing System and Registry (NMLS).  Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis. 
• All other duties assigned.

 

The requirements for the Loan Officer I position include:
• High school diplomas or equivalent

• Minimum of one year of consumer loan underwriting or two years of loan processing experience. 

• Strong analytical ability.

• Ability to handle multiple tasks and duties simultaneously.

• Considerable knowledge and understanding of regulations and laws as they pertain to lending.

• Proficiency with 10-key, calculator, Microsoft Office, and loan calculations.

• Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.

 

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Member Service Representative, Chula Vista

The Member Service Representative is responsible for efficiently handling all teller, new accounts, and loan requests in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

The Member Service Representative will have the following job responsibilities:
1. Maintain and balance a cash drawer daily.  Accept deposits, share withdrawals, transfers, loan payment, payoffs, and process and post mail daily.
2. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to savings, share drafts, and loans.
3. Forward completed loan application and work-up sheet to the Lending Department or Loan Officer for approval.
4. Issue and encode ATM cards. Maintain proper dual control logs.
5. Prepare payroll deduction forms and net paycheck/ACH requests.  Furnish accompanying data necessary to process forms.
6. Sell Traveler’s Cheques and maintain individual inventory log.
7. Process MOR loan advances and VISA cash advances.
8. Submit new member signature cards and maintain existing files.
9. Ensure compliance with all processes pertaining to BSA, CIP, REG E programs, and compliance.
10. Track and maintain all sales efforts as outlined in established sales plan.
11. Perform other duties as assigned.


The requirements for the Member Service Representative include:
1. High school diploma or equivalent.
2. Minimum of one year of teller experience.
3. Minimum of six months to one year of New Account experience. Preferred knowledge of Consumer lending practices and policies.
4. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
5. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
6. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.

 

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Teller II (25 Hours), El Cajon

The Teller II will perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

The Teller II will have the following job responsibilities:
1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Sell Traveler’s Cheques and maintain individual inventory log.
10. Prepare payroll deduction forms and net check/ACH requests.
11. Ensure compliance with all processes pertaining to BSA and CIP programs.
12. Meet established referral goals based on hours worked.
13. Other duties as may be assigned.


The requirements for the Teller II include:

1. High school diploma or equivalent.
2. Minimum of one year of teller experience.
3. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
4. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
5. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
7. Minimum of six months of sales/referral experience

 

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Teller II (Part-Time), Metro

The Teller II will perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

The Teller II will have the following job responsibilities:
1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Sell Traveler’s Cheques and maintain individual inventory log.
10. Prepare payroll deduction forms and net check/ACH requests.
11. Ensure compliance with all processes pertaining to BSA and CIP programs.
12. Meet established referral goals based on hours worked.
13. Other duties as may be assigned.


The requirements for the Teller II include:

1. High school diploma or equivalent.
2. Minimum of one year of teller experience.
3. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
4. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
5. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
7. Minimum of six months of sales/referral experience

 

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Vice President of Marketing, Kearny Mesa

The VP of Marketing will improve the Credit Union’s competitive position, consistent with its mission.  Develop objectives, policies and programs for marketing activities of the Credit Union; plan, direct, and coordinate the efforts of marketing and sales toward the accomplishment of the overall objectives. The incumbent will be the brand ambassador for the newly revamped brand of the Credit Union and will leverage the strength of the brand to penetrate new markets and build business.
 
The VP of Marketing will have the following responsibilities:

• Manage, direct and monitor assigned departments to ensure that the Credit Union meets established goals and objectives.  Monitor product and service delivery and quality and take action to resolve problems.
• Manage and ensure on-going training of assigned staff.  Conduct performance reviews, recommend salary adjustments, and counsel staff toward optimum performance, including ensuring exceptional levels of service is provided to external members and internal customers.
• Direct marketing and sales planning, including an analysis of competitive products/services and selling techniques, legislation, budgets, pricing and distribution
• Direct all advertising and sales promotions. Develop advertising programs and collateral materials
• Develop and manage objectives, policies, procedures and programs for marketing activities, including Business Development and e-Commerce; plan, direct and coordinate the efforts of marketing and sales toward the accomplishment of overall strategic goals.
• Develop, propose, gain acceptance for, and implement strategic plans designed to meet the Credit Union's short- and long-term marketing objectives
• Ensure fiscal oversight over all sales and marketing budgets and establish ongoing measurement systems that monitor results against predetermined organizational ROI metrics Conduct market research and recommend product/service modifications or improvements.
• Serve as a member of the Asset/Liability Management Committee to develop operating procedures that ensure the Credit Union maintains sufficient levels of capital, liquidity, and pricing spreads, as well as manage interest rate risk.
• Serve as a member of the Loan Committee to review real estate and consumer loan modification requests under the Credit Union’s Troubled Debt Restructuring Program.

 
The requirements for the VP of Marketing include:

• Bachelor’s degree in Business Administration, Marketing or related field plus five years of direct management in retail financial service delivery. In lieu of post-secondary education requirement, seven years of management experience in all phases of retail financial service delivery will be considered.
• Familiarity with the operational aspects of electronic and personal retail financial services.
• Knowledge of federal and state credit union and/or banking laws, rules and regulations as they pertain to consumer and real estate lending, deposit products, and marketing.
• Strong demonstrated business acumen, including senior-level experience with strategic business planning, strategic marketing planning, brand management, project management, sales forecasting, budgeting and ALM.
• Experience in market research and targeted marketing.  Ability to analyze results and trends and make adjustments.
• Proven record of accomplishment for innovation and incremental revenue generation.
• Demonstrated success in the development of advertising campaigns applied in print, web, and social media mediums.

 

Candidates interested in the Vice President of Marketing position must submit their resume and salary requirements to: employment@sdmcu.org

 

 

 

 

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