San Diego Metropolitan Credit Union (METRO) holds employees and volunteers accountable for performing their duties and responsibilities on behalf of the credit union with integrity and in a manner that excludes considerations of personal advantage or gain. All METRO employees and volunteers are responsible for maintaining the highest ethical standards in complying with all applicable laws, regulations, and credit union policies and procedures.The following is a summary of the credit union's policy with respect to:
Gifts, favors, and payments may be given to others at the credit union's expense, if they meet the following criteria:
Credit union employees and volunteers shall not seek or accept for themselves or others any gifts, favors, and/or payments without a legitimate business purpose from any persons or business organizations that do or seek to do business with the credit union.
Credit union employees and volunteers may accept for themselves, and/or their department, common courtesies normally associated with generally accepted business practices. Adherence to applicable laws, regulations, and credit union policies and procedures is expected with respect to accepting gifts, favors or considerations of any kind.
The credit union's Personnel Policy governs conflicts of interest. In short, credit union employees must avoid any situation where an employee, or other credit union representative has a substantial personal interest in a transaction that might have the appearance of influencing the judgment he/she exercises on behalf of the credit union. The personal interest may arise through the expectation of future personal gain or through the existence of a personal obligation previously created.
The revelation or use of any confidential information, data on decisions, plans, or any other information that might be contrary to the interest of the credit union or its members without prior authorization, is prohibited. The misuse, unauthorized access to, or mishandling of confidential information, particularly member and personnel information, is strictly prohibited and will subject the employee to disciplinary action up to and including immediate termination.
Any member who suspects or has knowledge of illegal or unethical business or workplace conduct, including violation of a state or federal statute, or regulation is obligated to report the situation to a member of senior management or the Supervisory Committee Chair. A thorough, objective, and discreet investigation of all reports will be undertaken. The investigation may include individual interviews with the parties involved and, where necessary, with individuals who may have observed the alleged conduct or may have other relevant knowledge. Members may file reports anonymously, however, in certain circumstances filing an anonymous report may restrict the scope of the investigation. If concerns or complaints require confidentiality, then this confidentiality will be protected to the extent feasible, subject to applicable law. The member will have the opportunity to obtain follow-up information concerning his/her report.To report illegal or unethical business or workplace conduct, members may contact the following: